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At KBN, we care about our customers. If there is something you are dissatisfied with, we will be happy to hear from you.

How to make a complaint:


Step 1: Contact your Relationship Manager

Sometimes misunderstandings or ambiguities may arise, which the Relationship Manager can help clarify.

Find your contact person

If you are not satisfied with the answer, you can send a complaint.

Step 2: Complaint

The complaint should explain what the case is about with a brief justification. Any relevant documentation should be attached to the complaint.

E-mail address for complaints:

KBN will process the complaint as quickly as possible and normally within ten working days.