Complaints
At KBN, we care about our customers. If there is something you are dissatisfied with, we will be happy to hear from you.
How to make a complaint:
Step 1: Contact your Relationship Manager
Sometimes misunderstandings or ambiguities may arise, which the Relationship Manager can help clarify.
If you are not satisfied with the answer, you can send a complaint.
Step 2: Complaint
The complaint should explain what the case is about with a brief justification. Any relevant documentation should be attached to the complaint.
E-mail address for complaints: legal@kbn.com
KBN will process the complaint as quickly as possible and normally within ten working days.